FAQ

FAQ

YOU MAY BE WONDERING... 

When will my order ship?

  • Our products ship after 2-5 business days after you placed the order.
  • If you order multiple items, we will ship your order when all items are ready.

Will I get an email with my order details?

  • Yes! We will send you an email as soon as your order is placed summarizing all details.

Can I cancel my order?

  • If you made a mistake and need to cancel your order, you must notify us within 6 hours of the order being placed, otherwise you can only request a refund once your order has been shipped and delivered.

What is the exchange/return policy?

Because every item is made to order we do not accept returns unless due to our error or damage. We can accommodate some situations, so don't hesitate to reach out with any issues.

What payment methods are accepted?

We accept all major credit cards from any country including:
  • Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
  • Certain Visa and Mastercard Debit cards are accepted.
  • We also accept Paypal 

Are there any additional fees I have to pay?

  • No handling/processing fees are ever been charged although in some cases there may be unforeseen customs and or border fees.

My order won't go through, help!

  • Ensure that the billing address you entered matches that of your credit card.
  • If you're still having trouble shoot us an email: shoppowerpods@gmail.com

    SHIPPING: BEFORE YOU ASK....WE SHIP TO EVERY COUNTRY IN THE WORLD!

    How much is shipping?

    • Shipping is free WORLDWIDE! 

    Who ships my package?

    • Canadian orders are delivered via Canada Post. US orders are delivered by either USPS, DHL Express or UPS. International orders may be delivered by DHL Express, UPS or a local mail courier depending on the service available.

    How fast is the delivery time?

    • Shipping times depending on the country and are indicated beside the shipping type you select during checkout.
    • You can also see your estimated delivery date when you log in to your order info page from the link in the order confirmation email.
    • With the cheapest/free shipping options:
    • Canada, all shipments are delivered in about 5-7 business days after production
    • US shipments take about 3-5 business days after production
    • International shipments are 6-10 business days after production, depending on location

    We Sell Custom Made High-Quality Products Of Our Own.

    Oops - I put the wrong shipping address!
    •  If you need to update your address, send us an email within 24 hours of placing your order and we can change it for you.